One Year Warranty
We are proud to stand behind the quality and craftsmanship of our jewelry and offer a one-year warranty on all eligible pieces, which applies as long as your item(s) are within one year from the delivery date shown for your package.
Stone Detachment:
- If the center stone falls off, please save it carefully and take it to your local jeweler for repair, we will cover the cost after you provide us with the invoice or receipt (no more than $100).
- If the center stone falls out and is lost, you will be required to pay 30% of your order amount for a new center stone. Please send the ring back to us for inspection and repair.
- If the accent stones (stones smaller than 0.4ct) fall off, we will send the stone(s) to you at no cost for first-time damage or missing. Please set up the new stone(s) at your local jeweler, we will cover the cost after you provide us with the invoice or receipt (no more than $100 & responsible for one time only).
Loose Prongs:
- If the prongs of your piece were loosened, please tighten them with your local jeweler. We will reimburse the cost after you provide us with the invoice or receipt (responsible for one time only & no more than $50).
Special Cases:
- The above scenarios relate to general situations only. In certain special cases, we will take the situation as it arises.
Disclaimer:
- Damages caused by human/external factors are outside our warranty coverage for manufacturing defects.
For any questions, please contact us at [email protected].
